1. Introduction

Welcome to Great Bear Manor. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, services, and communication channels, including text messaging.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

2. Information We Collect

We collect personal and technical information in the following ways:

a. Personal Information

We may collect personal data directly from you, including but not limited to:

• Contact Information: Name, phone number, email address, and mailing address.
• Reservation Details: Dates of stay, number of guests, and special requests.
• Payment Information: Credit card details and billing information (processed securely).
• Communication Records: Emails, phone conversations, or messages exchanged with our staff.

b. Automatically Collected Data

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system.
• Website Usage Data: Pages visited, time spent on the website, and referral source.
• Cookies and Tracking Technologies: We use cookies to enhance user experience, personalize content, and analyze website traffic. You can adjust cookie preferences in your browser settings.

c. Information from Third-Party Sources

We may receive information from:

• Online Travel Agencies (OTAs): If you book through third-party platforms.
• Social Media Platforms: If you interact with our profiles or pages.

3. How We Use Your Information

We use the information we collect to:

• Process reservations and provide customer service.
• Send booking confirmations, reminders, and important updates.
• Enhance our website’s functionality and improve user experience.
• Send special promotions, newsletters, or marketing communications (with your consent).
• Prevent fraud and ensure security.
• Comply with legal obligations.

4. Text Messaging and Communications Policy

By providing your mobile number, you consent to receiving text messages from us regarding:

• Booking confirmations and reminders.
• Important updates related to your stay.
• Customer service communications.

We do not share or sell phone numbers for marketing purposes. Message and data rates may apply. You may opt out of text messages by replying “STOP” at any time.

5. Sharing of Information

We value your privacy and do not sell, trade, or rent your personal information. We may share your data in the following circumstances:

• With Service Providers: Third-party vendors who assist us with payment processing, website management, email services, or customer support.
• With Legal Authorities: When required by law, court orders, or to prevent fraud or protect our rights.
• Business Transfers: If ownership of Great Bear Manor changes due to a sale, merger, or acquisition, your information may be transferred accordingly.

All third-party partners are required to handle your data securely and comply with privacy regulations.

6. Data Security

We implement industry-standard security measures to protect your personal data. This includes:

• Encryption of sensitive information.
• Secure payment processing (we do not store full credit card details).
• Firewalls and access controls to prevent unauthorized access.

While we take strong precautions, no online system is 100% secure. Please use caution when sharing personal information online.

7. Data Retention

We retain personal data only as long as necessary for:

• Providing services and fulfilling reservations.
• Legal and regulatory compliance.
• Improving customer experience.

After the retention period, data is securely deleted or anonymized.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your data:

• Right to Access: Request a copy of the personal information we hold.
• Right to Correction: Update inaccurate or incomplete data.
• Right to Deletion: Request deletion of your personal data (subject to legal obligations).
• Right to Restrict Processing: Limit how we use your data.
• Right to Withdraw Consent: Opt out of marketing emails or text messages at any time.

To exercise your rights, please contact us using the details below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website performance.
• Personalize content.
• Analyze visitor traffic.

You can control cookie preferences in your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

11. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, contact us for removal.

12. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with an updated effective date.

13. Contact Information

For any questions or requests related to this Privacy Policy, please contact us:

📧 Email: info@greatbearmanor.com
📍 Address: Lake Harmony, PA 18624

By using our services, you acknowledge that you have read and understood this Privacy Policy.